Online shopping in today’s time and age has become a necessity for all growing businesses. Customers are gradually becoming comfortable buying things they need and want with just a click! Many customers are leaving behind the traditional shopping methods. This has led business owners to turn to online delivery solutions built on websites and mobile apps. In 2020, thousands of businesses closed their brick-and-mortar establishments and moved their services online. While this effectively allowed organizations to continue operations, it also posed a new threat — cybercrime. All online businesses and e-commerce solutions are always on the edge when it comes to cyberattacks. Irrespective of the size and scale of business, no business is immune to cyber risk.
In the first quarter of 2020, there were 273% more data breaches than there were in the first quarter of the year prior. The main reason for this is due to many businesses becoming more digitally orientated. And the online delivery industry is no exception.
If you’re a delivery business owner, follow these four tips to secure your online operations.
1. Know the cyber risks
First and foremost, you need to educate yourself on the nature of cyber risks so you know what to expect and how to protect against them.
- Phishing attacks
One of the most common cyber risks is phishing attacks. This is when hackers send you emails that pose as legitimate institutions to lure you into providing sensitive data, like your banking details or credit card number. These hackers use phishing emails to steal money from their victim’s accounts and even impersonate their digital identity.
- Ransomware attack
This is when hackers encrypt your data, making it impossible for you to read, and demand payment for the cipher or the key to unscrambling the data. Both of these cyber risks can easily be avoided by double-checking emails with suspicious links or attachments. You should also back up company data and ensure that your passwords and accounts are secure.
- Financial frauds
Hackers tend to perform unauthorized transactions and clear the trail so that the business owner is unable to investigate. The hacker also at times requests fake refunds and returns. Fraud management systems are one way to detect and get protection against fraud.
2. Secure tracking systems
Your online delivery business can benefit from tracking systems that inform them of the status of their deliveries and products. However, such systems can be hijacked and manipulated by hackers. In many cases, this causes little more than disruptions to the delivery schedule. However, this vulnerability can lead to more dangerous situations. For example, cybercriminals can use stolen tracking data to intercept your delivery routes and steal goods. This not only leads to a loss of property, but it could also be dangerous for your employees. For a secure online platform for delivery businesses, check out VentureDive’s all-in-one application for online delivery businesses.
It’s highly customizable and a cyber secure option for business owners. You can also secure tracking systems by doing the following:
- Securing your servers and admin panel: Do not keep passwords that are easy to guess. Keep complex passwords and keep changing them every now and then.
- Keeping strong firewalls: Firewall software and plugins are easily available for free or at a price. They automatically keep a check on your servers and blocks any new threats. Good firewalls even resolve new viruses or bugs that might attack your server.
- Using anti-virus and anti-malware software: Hackers can be easily stopped if your antivirus is up to date. They are also able to flag any malicious activity or transaction.
- Frequently backing up your data: You can employ an automatic backup service so your data is being protected and backed up regularly. A system malfunction or cyber-attacks can easily wipe out your entire data for good. So it is wise to take all the precautionary measures.
- Checking from time to time for any malicious activity: You can get special monitoring software that keeps track of data and activity in real-time. It also notifies you if a suspicious transaction occurs.
- Stay updated: Keep your antivirus software and plugins up to date. Hackers can detect if a system is using an outed version of security software.
3. Consult with cybersecurity professionals
That said, basic methods might not be enough to protect your delivery business against hackers, and consulting with professionals might be a necessary step forward. The escalation of cybercrime in 2020 is one of the reasons cybersecurity jobs are being created by the millions, 3.5 million in 2021 to be more accurate. With the sheer amount of businesses migrating to the digital platform, there is huge pressure on the cybersecurity industry to respond. Filling this gap, though, is a massive undertaking. This is why educational institutions have developed their cybersecurity degrees to have a strong business focus. Today’s cybersecurity graduates are much more knowledgeable about the business landscape and the needs of growing businesses like delivery services. Mixing business with cybersecurity training has opened up the industry to more professionals. If your business is too small to have its cybersecurity department, put your trust in outsourced experts who can set up strong defense and offense strategies against hackers and cybercriminals.
4. Educate your employees
Robust cybersecurity measures aren’t worth much if your workforce is not aware of cyber risks and how to protect against them. People are the weakest link in cybersecurity, so you—better yet, your cybersecurity team—must educate them on the dos and don’ts of conducting business online. This protects company data from all forms of cyber risks, particularly those that prey on human error, like phishing emails. And with delivery businesses holding valuable personal information like addresses and bank details, it’s important to hold workshops or distribute resources on the importance of cybersecurity to your workforce.
To sum up, the world of e-commerce fraud can seem complex. But keeping your cybersecurity up to date will only benefit your business and will fight against fraud and viruses. Developing cybersecurity for your online business is vital for the growth and success of your business. While any business can benefit from allocating resources for cybersecurity, even small initiatives such as workshops can eliminate a huge gap in your defense against hackers and criminals. You should take as many measures as your business demands. Your end goal should be to be able to create a website/app that your customers can absolutely trust.