Why Manual QA Will Die in 2026 — The Rise of 100% Call Scoring

08-01-2026 • 7 min read

Aman Anas

Manual quality assurance is no longer built for today’s contact centres. As interaction volumes grow and customer expectations rise, AI-driven 100% call scoring is rapidly replacing manual QA. This blog explores why manual QA is becoming obsolete, how AI enables full-coverage quality monitoring, and what organisations must do now to prepare for 2026.

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