Enhancing Customer Experience (CX) through AI-Powered Call Analytics

A global QSR brand partnered with VentureDive to improve customer experience through AI-powered call analytics. Starting with infrastructure support, the engagement evolved into a full analytics solution that leveraged ASR, NLP, and ML to evaluate call sentiment, order accuracy, and rep performance. The result: 28% faster order placement, 21% improved accuracy, and a 20% boost in sales. Download the case study for more details.